A flooded basement doesn't leave a voicemail.
Burst pipes and backups are right-now jobs that go to the first plumber who answers. We pick up 24/7, walk the customer to their shutoff to stop the damage, and book the call before it goes cold — all run for you.
calls unanswered
after hours
avg. service call
The after-hours emergency you can't take is the highest-ticket job you'll miss all week.
What's leaking, in Plumbing numbers
About a third of home-service calls come after hours, and most callers who hit voicemail never leave a message — they call the next number.
of inbound calls go unanswered
of calls arrive after hours
of voicemail callers just call the next company
A typical Plumbing service call is worth about $340 (an after-hours call, closer to $400; a replacement, $3,500). Recover just one missed job a week and that's about $1,360/month back in your pocket — the kind of number the free audit estimates for your actual phone.
Illustration using industry-benchmark averages, not a promise. Tickets: Angi/HomeAdvisor (2024–2026). Leakage uses conservative cross-trade floors (missed-call 27%, after-hours ~30%, no-voicemail ~67%); higher industry figures are vendor-sourced and omitted.
We triage Plumbing calls the way you would
The front office knows the difference between an emergency and a routine job — because it's tuned to your trade, not a generic script.
- emergencyburst pipe / active flooding
Active water is an emergency. Tell them where the main shutoff is (usually basement/crawlspace or by the meter) to stop the flooding, then dispatch the fastest tech and text the ETA.
- emergencyno water / sewage backup
No water or a sewage backup is same-day. Get the address and whether it's the whole house or one fixture; prioritize dispatch.
- urgentwater heater leaking / no hot water
A leaking tank can fail fast — book within 24h. If it's actively leaking, have them shut off the water and (for gas) the gas valve.
- standardslow drain / dripping faucet / running toilet
Schedule into the next standard window; note the fixture so the tech comes prepared.
Ready for your busy season
Frozen/burst-pipe season — cold snaps drive a spike of emergency calls; prioritize same-day dispatch and push pipe-freeze prevention content.
Spring thaw + heavy rain — sump-pump failures and basement backups; promote sump-pump checks.
A frozen pipe letting go in a Lansing basement during a January cold snap is a right-now job — Pocket Funnel answers after hours, walks them to the shutoff, and books the truck before they dial anyone else.
See a working Plumbingsite we'd run for you
A real, clickable plumbing site with the front office wired in — the same thing we build and manage for you. No slideshow, no stock testimonial.
See what your Plumbing phone is leaking.
Run the free leak audit for a monthly dollar figure, or book a demo and watch it answer a live call.