A pipe bursts on a Saturday night and the basement is filling with water. The homeowner isn't leaving a voicemail — they're calling the next plumber who picks up.
Pocket Funnel answers every call and text 24/7, qualifies the customer the way your best dispatcher would, and books the job into the software you already run — then reports the recovered revenue to your phone.
What's leaking, in Plumbing numbers
About a third of home-service calls come after hours, and most callers who hit voicemail never leave a message — they call the next number.
of inbound calls go unanswered
of calls arrive after hours
of voicemail callers just call the next company
A typical Plumbing service call is worth about $340 (an after-hours call, closer to $400; a replacement, $3,500). Recover just one missed job a week and that's about $1,360/month back in your pocket — the kind of number the free audit estimates for your actual phone.
Illustration using industry-benchmark averages, not a promise. Tickets: Angi/HomeAdvisor (2024–2026). Leakage uses conservative cross-trade floors (missed-call 27%, after-hours ~30%, no-voicemail ~67%); higher industry figures are vendor-sourced and omitted.
We triage Plumbing calls the way you would
The front office knows the difference between an emergency and a routine job — because it's tuned to your trade, not a generic script.
- emergencyburst pipe / active flooding
Active water is an emergency. Tell them where the main shutoff is (usually basement/crawlspace or by the meter) to stop the flooding, then dispatch the fastest tech and text the ETA.
- emergencyno water / sewage backup
No water or a sewage backup is same-day. Get the address and whether it's the whole house or one fixture; prioritize dispatch.
- urgentwater heater leaking / no hot water
A leaking tank can fail fast — book within 24h. If it's actively leaking, have them shut off the water and (for gas) the gas valve.
- standardslow drain / dripping faucet / running toilet
Schedule into the next standard window; note the fixture so the tech comes prepared.
Ready for your busy season
Frozen/burst-pipe season — cold snaps drive a spike of emergency calls; prioritize same-day dispatch and push pipe-freeze prevention content.
Spring thaw + heavy rain — sump-pump failures and basement backups; promote sump-pump checks.
A frozen pipe letting go in a Lansing basement during a January cold snap is a right-now job — Pocket Funnel answers after hours, walks them to the shutoff, and books the truck before they dial anyone else.
See what your Plumbing phone is leaking.
Run the free leak audit for a monthly dollar figure, or book a demo and watch it answer a live call.