A pet owner's dog is suddenly sick and scared, and they're calling the clinic — if no one answers, they call the next vet or rush to an ER that isn't you.
Pocket Funnel answers every call and text 24/7, qualifies the customer the way your best dispatcher would, and books the job into the software you already run — then reports the recovered revenue to your phone.
What's leaking, in Veterinary numbers
About a third of calls come after hours, and callers who hit voicemail usually call the next clinic — within 5 minutes you're 100x more likely to reach them (MIT/InsideSales, 2007).
of inbound calls go unanswered
of calls arrive after hours
of voicemail callers just call the next company
A typical Veterinary service call is worth about $200 (an after-hours call, closer to $500; a replacement, $1,200). Recover just one missed job a week and that's about $800/month back in your pocket — the kind of number the free audit estimates for your actual phone.
Illustration using industry-benchmark averages, not a promise. Tickets: AVMA/CareCredit/Pawlicy (2025) — routine ~$200, emergency ~$500 (conservative; full emergencies run higher). Leakage floors are cross-industry (contractor-derived) proxies; vet urgent/after-hours volume is real (sick pets) so the floor is defensible-conservative.
We triage Veterinary calls the way you would
The front office knows the difference between an emergency and a routine job — because it's tuned to your trade, not a generic script.
- emergencytrue emergency — trouble breathing, hit by car, bleeding, seizure, toxin, bloat
This is an emergency. If we can see them immediately, get them in now; otherwise direct them to the nearest emergency vet/ER right away and give the number. Do NOT diagnose or delay — say 'bring them in / go to the ER now.'
- urgentsick pet — vomiting, not eating, lethargic, limping, ear/eye issue
Book the soonest sick-pet slot (often same-day). Note the symptom + how long, and whether they're an existing patient, so the vet is prepared.
- standardwellness — vaccines, annual exam, dental, refill
Schedule into the next routine window; confirm existing vs new patient and any records to transfer.
Ready for your busy season
Spring parasite season — heartworm tests, flea/tick prevention; push wellness + preventives.
Holiday toxin season — chocolate, xylitol, bones, plants; remind + be ready for urgent calls.
A Lansing family's dog starts vomiting on a Saturday — Pocket Funnel answers, gets a same-day sick slot booked (or points them to the ER if it's serious), instead of that worried owner reaching a full voicemail.
See what your Veterinary phone is leaking.
Run the free leak audit for a monthly dollar figure, or book a demo and watch it answer a live call.